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Staff Tools

Moderation and marketplace management tools

Staff Overview

Tools for moderators and admins

Staff members have access to powerful tools for managing the marketplace, handling disputes, and maintaining community safety. All staff actions are logged for accountability.

DWC System

Flag and manage problematic users

Listing Control

Close, extend, or archive listings

User Support

Reset limits and assist users

Staff Responsibilities:

  • • Always document reasons for actions
  • • Be fair and consistent in enforcement
  • • Escalate complex issues to senior staff
  • • Maintain confidentiality of user information

DWC Management

The Deal With Caution (DWC) system flags users who have had verified issues in past transactions. This helps protect the community while giving flagged users a path to redemption.

Adding DWC Status

Flag a user with documented issues:

/staff-dwc add @user <reason>
Example:/staff-dwc add @user Failed to deliver after payment

This adds a DWC badge to the user's profile and listings. Always provide a clear, documented reason.

Removing DWC Status

Remove DWC after the user has resolved issues:

/staff-dwc remove @user <reason>
Example:/staff-dwc remove @user Issue resolved, refund provided

Extending DWC Deadline

Extend the DWC period if needed:

/staff-dwc extend @user <duration>
Example:/staff-dwc extend @user 30d

When to use DWC: Only apply DWC status for verified issues like non-delivery, payment disputes, or clear misrepresentation. Don't use for minor disagreements.

Listing Management

Staff can manage marketplace listings to maintain quality and handle issues.

Force Close Listing

Close a listing for rule violations or issues:

/staff-listing close <id> <reason>
Example:/staff-listing close 4770 Violates marketplace rules

Extend Listing

Extend a listing's expiration:

/staff-listing extend <id> <duration>
Example:/staff-listing extend 4770 7d

Archive Listing

Archive a completed or inactive listing:

/staff-listing archive <id>

Reset Bump Cooldown

Reset a seller's bump cooldown:

/staff-listing reset-bump <id>

View Active Jobs

List active listings with filters:

/staff-jobs

Filter by status, type, or user to find specific listings.

User Management

Tools for assisting users with account issues and marketplace limits.

Check User Limits

View a user's current application limits:

/staff-limits check @user

Reset User Limits

Reset application limits for a user:

/staff-user reset-limits @user

Use sparingly — only for legitimate issues like bot errors.

Allow Reapplication

Allow a user to reapply for rank early:

/staff-user allow-reapply @user

Issue Warning

Formally warn a user for rule violations:

/staff-warning @user <reason>
Example:/staff-warning @user DM advertising is not allowed

Nudge Buyer

Send a reminder to an unresponsive buyer:

/staff-nudge

Use in job channels when buyers haven't responded to applicants.

Revive Channel

Restore an archived job channel:

/staff-revive <channel>

Restores the channel, re-adds participants, and posts notification.

Quick Replies

Pre-written responses for common staff situations. Ensures consistent messaging across the team.

/staff-quickreply

Available Templates:

  • •DM Policy: Warning about DM advertising/solicitation
  • •Payment Safety: Tips for safe payment practices
  • •Portfolio Requirements: What makes a good rank application
  • •Scam Warning: Common scam patterns to watch for
  • •Agreement Reminder: Encouraging use of /agreement

Tip: Quick replies maintain professional consistency. Customize the message if needed, but keep the core information intact.

Statistics

View marketplace and system statistics:

/staff-stats

Shows: Active listings, Completed jobs this week, Active applications, DWC users count, and more.